Privacy Policy

Depending on how you interact with us, we may collect information such as:

• Your name

• Email address

• Telephone number

• Mailing or billing address

• Company or organization name

• Information submitted through contact forms, quote forms, registration forms, or other website forms

• Account information, where applicable

• Order and transaction information

• Payment-related information

• Communications you send to us

• IP address

• Browser and device information

• Website usage and interaction data

• Cookie and similar technology information

• Marketing and communication preferences
   

We only collect personal information that is reasonably necessary for legitimate business purposes.

We may collect information:

• Directly from you when you provide it to us

• Through forms on our website

• When you create an account or make a purchase

• When you contact us by telephone, email, or other communication methods

• Through cookies and similar technologies

• Through analytics and advertising services

• From third-party service providers where permitted by law

We may use personal information to:

• Respond to inquiries and requests

• Provide our products and services

• Process purchases and transactions

• Manage customer accounts

• Provide quotes or estimates

• Communicate regarding orders, services, appointments, or accounts

• Provide customer support

• Improve our website, products, and services

• Understand how visitors use our website

• Maintain website security and prevent fraud

• Send promotional or marketing communications where permitted by law

• Comply with legal, regulatory, accounting, or contractual requirements

• Enforce our agreements and protect our legal rights
   

We will not use personal information for purposes that are materially different from those for which it was originally collected without obtaining appropriate consent where required.

Where consent is required, we will seek meaningful consent before collecting, using, or disclosing personal information.

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The type of consent required may vary depending on the circumstances and the sensitivity of the information.

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You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

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Withdrawal of consent may affect our ability to provide certain products or services.

We may send commercial electronic communications where permitted under Canada's anti-spam legislation ("CASL").

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Where required, we will obtain appropriate consent before sending promotional emails or other commercial electronic messages.

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Marketing communications will include an unsubscribe mechanism. You may unsubscribe at any time by following the instructions contained in the communication.

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Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications where necessary.

Our website may use cookies, pixels, analytics technologies, and similar tools.

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These technologies may help us:

• Operate and secure the website

• Remember preferences

• Understand website traffic

• Measure website performance

• Improve our services

• Measure advertising campaigns

• Deliver relevant advertising
   

Additional information is available in our Cookie Policy.
 

Where appropriate, users may be provided with controls to manage non-essential cookies or tracking technologies.

We may use third-party services to operate and improve our website, such as:

• Website hosting providers

• Payment processors

• Email communication platforms

• Customer relationship management systems

• Analytics providers

• Advertising platforms

• Scheduling or booking services

• Cloud storage providers

• Security and fraud-prevention providers
   

These providers may process personal information on our behalf.

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We take reasonable steps to use service providers that maintain appropriate privacy and security safeguards.

Where used, analytics services such as Google Analytics may collect information regarding website usage, including pages visited, approximate geographic location, browser information, device information, referral sources, and interactions with the website.

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Such information may be processed by third-party analytics providers in accordance with their own privacy practices.

Our website may use advertising, conversion tracking, or social media technologies provided by platforms such as Google, Meta, LinkedIn, or other providers.

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These technologies may use cookies or similar identifiers to measure advertising performance or display relevant advertisements.

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Users may be able to manage advertising preferences through the applicable provider's privacy or advertising settings and through any cookie controls made available on our website.

We do not sell personal information.
 

We may disclose personal information:

• To service providers working on our behalf

• To payment processors or financial institutions

• To professional advisers such as accountants, insurers, or legal advisers

• To government, regulatory, law-enforcement, or judicial authorities where required by law

• In connection with a merger, sale, financing, restructuring, or transfer of all or part of our business

• Where necessary to protect our rights, property, customers, employees, or others

• With your consent or as otherwise permitted by law

Some of our service providers may process or store information outside Ontario or outside Canada.

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When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, regulatory authorities, or law-enforcement agencies in accordance with applicable law.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legal, accounting, contractual, or regulatory requirements.

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When personal information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it.

We maintain reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information under our control.

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These safeguards may include access controls, password protection, encryption, secure hosting, software updates, restricted employee access, and other security measures.

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However, no electronic transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law, you may request access to personal information that we hold about you.

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You may also ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before responding to a request.

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Certain legal exceptions may limit our ability to provide access to specific information.

We maintain procedures for responding to privacy and security incidents.

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Where required by applicable Canadian privacy law, we will report privacy breaches to the appropriate authorities and notify affected individuals where the breach creates a real risk of significant harm.

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization.

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If we become aware that personal information from a child has been collected contrary to applicable law, we will take reasonable steps to delete or appropriately handle the information.

Our website may contain links to third-party websites.

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We are not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of any external website they visit.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

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The date shown at the top of this policy indicates when it was most recently updated.

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Material changes may be communicated through our website or other appropriate means.

Switch Entertainment has designated a person responsible for privacy matters.

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Questions, requests, or complaints concerning this Privacy Policy or our handling of personal information may be directed to:

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Privacy Officer
Switch Entertainment

128a Sterling Road, Suite 301
Toronto, ON, M6R 2B7

Email: switchinfo@switchent.com

Telephone: 416-538-9996